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Charged $400+ for int’l calls when Cellular & Roaming was OFF
QuaziFawad
Member

I recently travelled out of states. I am not a first time traveler. As soon as I rode in plane I turned off cellular & roaming. During my entire trip I used Wifi for call & text. I received bill with additional $411.02. Which is for calls on carrier for 4 specific days. I remember correctly that when I landed back in states after 45 days, it was the time when I turned Cellular ON.
I have been on chat and contact us link with several agents since I received my bill.  Agents say “your phone might have lost wifi and got connected to cellular and these are legit charges “ how on earth this can happen. Does phone settings have power to change on its own. I want these charges to be taken away from my account. Please i need help. I wish i was taking screenshots everyday that see I’m on Wifi only. 

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Re: Charged $400+ for int’l calls when Cellular & Roaming was OFF
vzw_customer_support
Customer Support

@QuaziFawad ,

It's great to know that you had been traveling recently. While I'm sorry to hear that your international usage was that high, have you been able to check your bill to see what makes up those charges? You also said that you had already contacted us on this, and they had found it was your data usage, is that correct? While your phone does not make changes on its own, hotel Wi-Fi can time out after a period of time, which is why if you want to truly deny all international usage then placing the phone into airplane mode or even removing the SIM card would block all potentials for a mobile connection to occur. -Russell

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