I just spent one hour and 15 minutes logging into My Verizon account. Then I spent another hour trying to call the international numbers for dialing Verizon out of the country. What gives?? This happened on October 4. Today is October 11 and I've tried every day to resolve this issue; all to no avail. Very disappointed with Verizon.
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JEOrozco3, I know how difficult it can be without a phone especially in another country. Let me make sure we can help get things in order. You can follow #2 under the Lost/Stolen Suspension at this link to get your services suspended. http://vz.to/1SBdYjF
Also, you can reach our customer service team from a landline by dialing 001-844-252-8672.
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We always want to know as soon as possible if you needed help with something while traveling. The phone number that was previously charged, 908.559.4899 , would need to be dialed via landline and will involve toll charges. You can see a full list of countries where we have a toll-free support line when selecting the "Support" tab here and scrolling down to the "Contact Us" section: https://www.verizonwireless.com/solutions-and-services/international-travel/ . However, what exactly is happening with your phone while in Aruba? Has it worked at all since leaving the U.S.?
I have been having the same problem in Greece. If we lose cell phone service, we need a computer-friendly way to contact a live Verizon person for help. It is counter productive to require account numbers and texting for two-factor identification, because without my cell phone on the road I don't have access to these. Also a landline help number is little help since they are hard to access while traveling. Please create a user-friendly help function for travelers.
anwin, I am sad to hear you are experiencing issue with our service while traveling. I know how vital it is for you to have working service. You can actually reach our global support team @ 908-559-4899. This is a toll-free number. They are not available via this platform. I am more than here as well. What exactly is happening with your service?