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How Can I Contact Verizon When I'm Out Of The Country?
JEOrozco3
Member

LOST MY iPHONE IN MEXICO. I cannot reach any 800 or 844 number with my Verizon International Plan for US, Canada and Mexico. Can anyone give me a non toll free number for Verizon Customer Service??

I just spent one hour and 15 minutes logging into My Verizon account.  Then I spent another hour trying to call the international numbers for dialing Verizon out of the country.  What gives??  This happened on October 4.  Today is October 11 and I've tried every day to resolve this issue; all to no avail.  Very disappointed with Verizon.

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Re: How Can I Contact Verizon When I'm Out Of The Country?
Acrillix
Sr. Member

+1 908-559-4899 is the Global Support Team available 24x7.

View solution in original post

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Re: How Can I Contact Verizon When I'm Out Of The Country?
Ann154
Expert
Expert

Global & International Services | Verizon Wireless

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: How Can I Contact Verizon When I'm Out Of The Country?
vzw_customer_support
Customer Support

JEOrozco3, I know how difficult it can be without a phone especially in another country. Let me make sure we can help get things in order. You can follow #2 under the Lost/Stolen Suspension at this link to get your services suspended. http://vz.to/1SBdYjF

Also, you can reach our customer service team from a landline by dialing 001-844-252-8672.


MarkP_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: How Can I Contact Verizon When I'm Out Of The Country?
Acrillix
Sr. Member

+1 908-559-4899 is the Global Support Team available 24x7.

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Re: How Can I Contact Verizon When I'm Out Of The Country?
weemee
Member

The number given did not work for me in Aruba.  I purhcased a Travel Plan with Verizon and it is not working.  

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Re: How Can I Contact Verizon When I'm Out Of The Country?
vzw_customer_support
Customer Support

@weemee ,

 

We always want to know as soon as possible if you needed help with something while traveling. The phone number that was previously charged, 908.559.4899 , would need to be dialed via landline and will involve toll charges. You can see a full list of countries where we have a toll-free support line when selecting the "Support" tab here and scrolling down to the "Contact Us" section: https://www.verizonwireless.com/solutions-and-services/international-travel/ . However, what exactly is happening with your phone while in Aruba? Has it worked at all since leaving the U.S.? 

 

RussellM_VZW

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Re: How Can I Contact Verizon When I'm Out Of The Country?
anwin
Member

I have been having the same problem in Greece. If we lose cell phone service, we need a computer-friendly way to contact a live Verizon person for help. It is counter productive to require account numbers and texting for two-factor identification, because without my cell phone on the road I don't have access to these. Also a  landline help number is little help since they are hard to access while traveling. Please create a user-friendly help function for travelers. 

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Re: How Can I Contact Verizon When I'm Out Of The Country?
vzw_customer_support
Customer Support

anwin, I am sad to hear you are experiencing issue with our service while traveling. I know how vital it is for you to have working service. You can actually reach our global support team @ 908-559-4899. This is a toll-free number. They are not available via this platform. I am more than here as well. What exactly is happening with your service?

 

DiaS_VZW

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