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International phone call help
ryan252
Member

I'm in Mexico and signed up for a 1 month international plan.  Phone does not allow calls out but we do get text.  Phones ring but we cannot hear callers.  When trying to call out it shows that it is trying to call but times out and stops.  We have the Cassio Gzone flip phones but was assured it would work.  Got on CS chat and spent ~2 hours with rep trying different things and she said she did everything she knew how and for me to call international help.  Problem is that the hotel charges $5.97/ min even if it's a toll free call.  So, my question is does anyone have suggestions for changes to my phone that may resolve the problem.  Thanks

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Re: International phone call help
vzw_customer_support
Customer Support

ryan252-

I know how important it is to have a working device, especially while you are international. I'm troubled to read that you have spent so much time on this and we are eager to do everything we can to help. What specific Casio G'zOne phone do you have?

AmberK_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: International phone call help
ryan252
Member

I have the G'zOne Ravine 2. Thx

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