Good morning. I am traveling in Canada for the next 3-4 weeks. I have the international plan for U.S.-Canada-Mexico with all unlimited data/text/voice as a Loyalty55 customer. Yet I receive texts daily from Verizon asking to pay $5 extra to have high speed internet access (which in Canada is what we used to have at 1200 bauds). Anyway I spoke to Gil, a Verizon rep, two days ago and he said to not worry about that.
But I still receive these messages and it worries me. WHAT’S GOING ON WITH MY PLAN?
Here’s the text I keep receiving daily:
“You have reached your daily 0.5 GB int'l high speed allowance. Data speeds are now reduced. Normal speed will resume at midnight eastern time. Want to continue your high speed data experience? We've got you covered. Get an additional 0.5 GB for $5 to use for the remainder of this session. To purchase, simply reply 'Yes' to this message.”
PLEASE HELP ME WITH THIS ISSUE. Thank you.
Kirdordinn, you're receiving these prompts because as the notification mentions, you've reached your 0.5GB international high speed allowance and you're being offered an additional 0.5GB for $5. Does this help to clarify?
No it doesn’t help. When I adhered to the Loyalty 55 plan plus the international USCANMEX I was told repeatedly that I would not have to pay for data at all. And in Canada it looks like their “high speed” is just about 2 Mbps. The point is that I joined the international plan because it was the same as my U.S. plan, unlimited voice/texts and unlimited data.
You're roaming off a non Verizon tower in another country. "High speed" just means it's not going to be throttled to unusable speed within the first half a gig. It does not adhere to the same rules as using unlimited at home.
After you use half a gig, you can either sit it out till the next day it renews or optionally pay if you want faster data after half a gig. You're not being forced to pay extra anything.