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International travel
PAURIC09
Member

verizon setup my phone for travel to Australia and now it won’t work I have spent a total of 3 hours on the website trying to get my phone working this is so frustrating it now says I have to phone to activate travel plan that I was told was all good to go I would phone but my phone doesn’t work like it should can someone please help me

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Re: International travel
lukevinyl
Sr. Member

Generally speaking you need to make sure roaming is turned on for both voice and for data and have the international services feature enabled along with an international plan (or TravelPass) active on the line.

If you have roaming enabled on your device you need to call in to make sure the international services are enabled and plan is active.

These are the minimum requirements and any number of variables also can impact service on another carrier (and country's) towers/network so you really need to call in:

908-559-4899 (if outside of the United States to reach global support)

Good Luck Smiley Happy

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Re: International travel
vzw_customer_support
Customer Support

PAURIC09, having a phone that works when you’re traveling abroad is important. Let’s make sure that we’re able to get this working for you. Can you tell us the make/model of your device? What happens when you try to call, text, or use data while you’re in Australia? Is there anyone else traveling with you that also has a Verizon phone? If so, are they experiencing the same issues?

 

SamanthaT_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: International travel
vzw_customer_support
Customer Support

Thank you for the input, lukevinyl.

 

I'm sorry to hear that your services are not working in Australia, PAURICO09. I want to get this fixed right away. I've sent you a private message so we can get get this fixed.

 

ZangY_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: International travel
PAURIC09
Member

Hi I have an iPhone 6s and travel regularly all roaming is on the phone just says no service the Verizon chat room lady said that I was all set up and ready to go when I look at my Verizon it says it can’t set up international on line and I have to call Verizon is very good at telling me what I have to do but I want my phone working I have done everything Verizon has told me to do but the plan is still not showing on my account please fix this or I will be changing my provider when I return to the US I have had enough wasting time trying to get my phone to work

Kind regards

Paul

Paul Richardson

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Re: International travel
PAURIC09
Member

Hi I have done everything I can’t call the help line because my phone doesn’t work please go into my account and do what Verizon said they had done last week

Kind regards

Paul

Paul Richardson

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Re: International travel
vzw_customer_support
Customer Support

PAURIC09, The last thing we want is for you to cancel service when you return to the states, and we do not want to add to your frustration. We are eager to get to the bottom of this. 
​We understand you are not able to call since the device is not working, but is there an alternate landline phone where you can call us from Australia? If so, that toll free number to Global Support is 0011 800-50050099 

http://vz.to/1o43QR1

 

TamaraH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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