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Lack of connection in Mexico
Unklephil
Member

I am currently in Puerto Vallarta, Mexico with TravelPass activated on my account. Voice and data roaming are activated on my iPhone7. My phone has been showing NO SERVICE since my arrival except for a very brief time when it was connected to Telcel and at that time would not connect to the internet to get a Yelp recommendation for lunch. My friend's phone, also on my account, has connected to Telcel without problem. Suggestions?

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Re: Lack of connection in Mexico
vzw_customer_support
Customer Support

Having phone service while traveling is a must  Unklephil. I am happy to confirm that your phone can definitely be used while in Mexico and Travel Pass should work. Have you enabled voice and data roaming on your phone? To enable roaming on your device click, settings<cellular

MichelleS_VZW

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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Lack of connection in Mexico
Weth
Sr. Leader

Also make sure international CDMA is off

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