Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
Showing results for 
Search instead for 
Did you mean: 
***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
Not able to receive international call

My daughter has always been able to call my Verizon cell phone from Japan.  Now when she calls I get various messages such as "Restricted," "Time Restricted," or "Unavailable."  Yet sometimes she can get through.  The problem occurs whether she uses Skype or her landline.  What's happening?  This is my only way to communicate with my daughter and is very upsetting to me.

Labels (1)
Re: Not able to receive international call
Customer Support

We want to make sure you are able to make the calls to your daughter while she is out of the country. To clarify, is she able to contact other numbers without an issue? Is she connected to WiFi services while doing this or is she using a cellular data connection? Has there been any changes on your device or hers?


Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!