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Phone compatibility for international travel
Traveler678
Member

I just purchased an iPhone SE (3rd generation).  When I go to my Verizon account and launch the Trip Planner, it tells me: "Unable to verify compatibility.  We are unable to guarantee compatibility for this device with networks outside the U.S."  When I go to the next step, it allows me to choose an international plan (a choice of Travel Pass, International Travel Plan, or Pay As You Go).  I'm confused.  Will my phone work for travel outside the U.S.?

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Re: Phone compatibility for international travel
vzw_customer_support
Customer Support

@Traveler678

It's great to know that you're planning ahead for a trip! As for your question though, the phone you have cannot be guaranteed to work outside of the U.S. - just like the message says. This means you may be in an area where the phone just isn't able to read another network, but that's based on the phone itself and what it was created for. You can still add an international plan to your account, as that handles the usage/charges of your international visit, but the plan does not make a phone compatible. We would be more than happy to double check the phone though. Please send us a Private Note so we can get a better look at it.

-Russell

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Re: Phone compatibility for international travel
Traveler678
Member

Thank you.  How do I send a private note?

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Re: Phone compatibility for international travel
Traveler678
Member

Ah, I see how to do it.  

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Re: Phone compatibility for international travel
vzw_customer_support
Customer Support

Great question! Simply click on our profile, and you should see the option to send us a message. 

*Alfredo

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Re: Phone compatibility for international travel
vzw_customer_support
Customer Support

Perfect! We look forward to hearing from you soon!

*Alfredo

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