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Phone service Mexico
WEBBCOVE
Newbie
‎01-31-2017 08:51 PM

I have a Galaxy 5s thru Verizon loaner program and transferred # before leaving US. Cannot makenor get calls while here. (What use is intl help # that they provide?) Wifi works when available but there isn't even a phone symbol or strength bar indicator at top of screen. Not in a remote area.Friends w ATT service having no problems.

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Re: Phone service Mexico
Weth
Legend
‎01-31-2017 09:46 PM

Did you set default to GSM roaming?

Settings> Mobile Networks> Network Mode> GSM/UMTS.

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Re: Phone service Mexico
WEBBCOVE
Newbie
‎02-01-2017 06:39 AM

Thanks, already tried. Device just shows that it is dialing the number but never connects. Just dead air. There should be some sort of indicator of mobile service adjacent to the wireless indicator icon. Nothing! But thanks again for quick response.

Sent from my iPad

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Re: Phone service Mexico
Ann154
Community Leader
Community Leader
‎02-01-2017 12:33 PM

Are you using the correct country code phone number format for dialing the numbers?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Phone service Mexico
WEBBCOVE
Newbie
‎02-01-2017 05:15 PM

Thanks Ann154.  Using +1 to try to call states.  Trusty Verizon guide in hand.

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