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Re: Recent Puerto Trip
vzw_customer_support
Customer Service Rep
‎11-01-2021 01:02 PM

chrispr, we understand the importance of making sure you have the services you need while you are away. All of your feedback is appreciated and we will forward your concern to the proper channels. We are always looking to improve our services in areas that may need it most. Please review our coverage map here https://www.verizon.com/reusable-content/landing-page/. -Sylvia

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Re: Recent Puerto Trip
chrispr
Enthusiast - Level 2
‎11-01-2021 01:04 PM

@vzw_customer_support I am aware how to find the coverage map and Verizon is showing coverage in PR just like the states. So, what's your excuse? 

Also, the link you provided is broken. The right one is actually: https://www.verizon.com/coverage-map/?adobe_mc=MCMID%3D79546443291473188272455540208628706127%7CMCOR... 

 

Thanks for forwarding our concerns! There are TONS of posts in your forum about this very same issue of terrible service in PR. 

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Re: Recent Puerto Trip
broomulack
Enthusiast - Level 1
‎11-02-2021 01:21 PM

That's some fantastic customer service. "We can't control how other countries build their networks".

Fascinating.  Puerto Rico is part of the U.S., has all roaming capabilities included as if it were domestic, and EVERY OTHER CARRIER works there. The problem is with the S21, the supposed flagship phone. NOT with "other countries". 

Acquiring and paying for a local simcard is not an option. I will ditch Verizon first. I'm not paying extra because my phone has an issue. I would understand if I was traveling to Estonia, but I'm not. 


Thanks for your "help" Marshall. You're a credit do your company. 

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