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Service in the border (Mexico) is the worst!
fdogv
Member

If you are planning to start a service with Verizon and you are traveling to the border very often, PLEASE DONT DO IT. Verizon has the worst service ever. I have to travel to Mexicali and Tijuana very often, but once I cross the border, my cell is dead. Verizon is having issues with the network in Mexico, meanwhile, we don’t have service. I have confirmed this with several friends and they are having similar issues. So, my question is, anybody else is having this problem with Verizon?

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Re: Service in the border (Mexico) is the worst!
Tigerstep
Sr. Member

You're not really going to find people who sign up with a US carrier for Mexican coverage. You realize Verizon doesn't operate towers in Mexico, right? If your service is bad, that falls on the Mexican carrier you're roaming with. There was also the issue along the boarder with a Mexican carrier using the same frequencies which gave Americans poor signal as a result.

Re: Service in the border (Mexico) is the worst!
vzw_customer_support
Customer Support

Hello, fdogv. This is not the way we want you to feel, and we are here to help. We want to ensure you have reliable service no matter where you are. To clarify, does this only happen when you are near the border? CourtneyM_VZW

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Re: Service in the border (Mexico) is the worst!
SDQJOBS
Member

stop lying to this lady, verizon can do so much better than this. Verizon only works while in the US opposed to other cellphone companies, fix the problem and invest in your customers. reason why we don't have service while abroad is cause Verizon has become cheap and don't want to negotiate a good and reliable contract with companies from abroad 

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Re: Service in the border (Mexico) is the worst!
vzw_customer_support
Customer Support

We are here to help with all of our customers service issues. In order to further assist we would need to have additional information related to this concern. Please reach out to us fdoyv, for assistance with your service issues. 

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Re: Service in the border (Mexico) is the worst!
Kanani101
Member

I’m here in Tijuana and called ahead of time to make sure I’d have service and nope!! Not a bar of signal even. Is there something I can do to get service?? 

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Re: Service in the border (Mexico) is the worst!
fdogv
Member

Verizon is the worst service ever. Every time I have to go to Tijuana, I know for sure, I will not have service. I was told, there is a company in Mexico that is using the same towers or something like that. But the service in Mexico terrible!

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Re: Service in the border (Mexico) is the worst!
vzw_customer_support
Customer Support

Hello, Kanani101. You can get a local Prepaid carrier if your Verizon phone is carrier unlocked. Another option you can try is using Wi-Fi calling.  *Cassie

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Re: Service in the border (Mexico) is the worst!
TheUgliestOne
Member

Yes, same issue. As long as my phone can get 1x from across the border, Verizon will not allow roaming. So, basically no data services within the first mile or so of the border. Big problem.

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Re: Service in the border (Mexico) is the worst!
TheUgliestOne
Member

What is the solution to this problem? I have roaming enabled, but as long as there is 1x from a Verizon tower across the border, roaming does not engage. So no data in the border area. 

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