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Should I have been charged for data usage in Canada?
RICRUG92
Member

I was under the impression that with my "Go Unlimited" Verizon plan, I could use data in Canada or Mexico at no additional charge. However, on a trip to Canada over President's Day weekend I was notified of having racked up over $50 in charges for international data. I immediately turned off my phone for the remainder of the trip and did notice the data charges on my billing cycle. I thought Canada data roaming was included in my plan.. has anyone else been charged? Did I miss something?

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Re: Should I have been charged for data usage in Canada?
vzw_customer_support
Customer Support

Ricrug92-

I know I would also be as concerned if I was billed for international usage. Our Go Unlimited plan includes calling to/from Mexico and Canada http://vz.to/2wpJGOU

Please respond to my private message to further assist with your account.

 

CarmenT_VZW

Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Should I have been charged for data usage in Canada?
dexman
Sr. Member

The description of the gounlimited plan says that Canada is included and that a 4G World Device is required. Outside of that, it is possible that there are some areas in Canada that Verizon Wireless might still treat as roaming.

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Re: Should I have been charged for data usage in Canada?
RICRUG92
Member

Well, I do have the Apple iPhone X. Isn’t that a world device?

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Re: Should I have been charged for data usage in Canada?
vzw_customer_support
Customer Support

Ricrug92-

I know I would also be as concerned if I was billed for international usage. Our Go Unlimited plan includes calling to/from Mexico and Canada http://vz.to/2wpJGOU

Please respond to my private message to further assist with your account.

 

CarmenT_VZW

Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

View solution in original post

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