Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Travel Pass not working in Chile
jgmoses27
Member

TravelPass worked at the airport and then stopped working on Santiago Chile. If it turn the phone off and back on, it’ll work for a short period. Service is highly unreliable and concerning if there are any immediate issues. Why have a travelpass that just simply doesn’t work as it is intended to? 

I have turned on roaming, auto selection of carrier, and reset the phone. It’s quite disappointing and I’m going to buy a sim to have reliable service rather than waste my travelpass on something that doesn’t work. 

0 Likes
Re: Travel Pass not working in Chile
vzw_customer_support
Customer Support

You have my attention. I would love ot help with your Travel Pass not working. I do see you posted 2 days ago. Are you still having issues? Please tell me more. 

-Amber

0 Likes
Re: Travel Pass not working in Chile
jgmoses27
Member

Hi Amber, it did not work the rest of the day. It showed 4 bars and connected to Movistar (which is one of the main service carriers in Santiago) but had no connection at all for messaging, Internet, or calls. I reseted the phone several times, tried turning the cellular service off and on, and made sure roaming was on. The strange thing was that I received this text from Verizon for two days: 

Verizon Msg: We hope you're enjoying TravelPass. Your 24-hour session will end at 2022-11-21 05:40:14 EST and you'll then have 7 day(s) left in your TravelPass bank.

But still no service  

I gave up trying and ended up getting a SIM card with prepaid service.

0 Likes
Re: Travel Pass not working in Chile
vzw_customer_support
Customer Support

Thank you for those details! This is definitely not the experience we want for you. We will be sending you a Private Note shortly to investigate this further with you. *Bryan

0 Likes
Re: Travel Pass not working in Chile
jgmoses27
Member

#iphone 12 pro #international travel #chile

After messaging a representative, I was able to reconnect to the Verizon international service... however, the service cut out again. In fact, I had to restart my phone/turn my cellular service on and off at least 10 times in 2 hours to get service that was intermittent and highly unreliable. I finally went back to using the local sim card. The international service was so unreliable that I felt uncomfortable not having service when I needed it, and not realizing that I do not have service until that moment.

 

I am now back in the states and no longer need a resolution to this issue, however Verizon needs to seriously address this problem with its international plan and service. The unreliability of the service is not only uncomfortable, but can be a safety issue not having any connection in an emergency. For now, I recommend against using Verizon international service in Chile until the issue is resolved.

 

0 Likes