I need a $130 credit for travel plans in Canada when I never set foot in Canada. The Canadian towers near secure set Marie errored in indicating that I was using my phone in Canada.
this has happened for the past four years. I have informed Verizon and you continue to bill me incorrectly!
This is not the billing department. The community is primarily a customer populated forum.
You need to call.
and if this is continuing problem, Verizon isn’t going to keep crediting you. You need to disable roaming in your phones settings.
I visited, then moved to northern Vermont and frequently make visits that are close to the Canadian border. I got text messages warning me that I was about to incur international charges (I had TravelPass). Fortunately, after I moved, I changed my plan, to a Go Unlimited plan that includes text, talk and data in Canada. I now don't have to worry about making sure my phone is in airplane mode, roaming off and cell data off when hitting a Canadian cell tower near the border. If you were getting these text messages, then you should have been aware and taken steps to ensure you weren't incurring international charges.