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Using UK Sim Card

I am in the UK for a week holiday, and checked with Verizon before I left. They confirmed that I could just buy a UK SIM card to insert into my new Galaxy 10, and also that the phone doesn’t need to be unlocked. Here I am in London, with the new SIM card that I just bought, and it is requiring me to enter a code to unlock the phone. What do I do? Who do I call?

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