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When traveling in Europe, Voicemail icon with no message.
GRAYISMYNAME
Member

When traveling in Europe, the Voicemail icon appears on my phone, even though there is no message. The icon does not clear when the session is ended. How do i clear it when ending the session with * key does not? Phone is a Samsung Galaxy S4. Country's traveled are Spain, France, Switzerland. Thanks in advance for any suggestions.    

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Re: When traveling in Europe, Voicemail icon with no message.
vzw_customer_support
Customer Support

Thank you for reaching out to us. We understand the importance of managing your devices. Let's look into this together. Is this regarding your Visual Voicemail or regular voicemail?

 

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Re: When traveling in Europe, Voicemail icon with no message.
GRAYISMYNAME
Member

This is in conjunction with regular voice mail. When abroad (back in USA now) the icon appears on the top line of the main screen. The icon does not appear when in the states.

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Re: When traveling in Europe, Voicemail icon with no message.
vzw_customer_support
Customer Support

Welcome back! I'm glad the issue is not occurring now. However, during your
future travels, I suggest using these steps to turn your message waiting
indicator off/on in an effort to remedy the notification
issue: https://www.verizonwireless.com/support/knowledge-base-21683/. I hope this is beneficial. 



Thanks,


AyaniB_VZW

 



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Re: When traveling in Europe, Voicemail icon with no message.
GRAYISMYNAME
Member

Thank you for the suggestion. The directions you pointed me towards are a bit conflicting. The second bullet under BASIC VOICEMAIL says "The Voicemail Notification option...isn't adjustable.",  but then goes on to give directions.

My follow-up question; is there a recommendation of wait time between turning off the notification and turning it back on? Obviously, the goal is to have the system re-set. Not just hide a false notification. So, how long do I wait for that re-set?

Thanks

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Re: When traveling in Europe, Voicemail icon with no message.
vzw_customer_support
Customer Support

You’re right about the conflicting nature of that second bullet point. I had to diagram the sentence myself. In my expertise, as long as you have Basic Voice Mail, Personal Options will toggle notifications ON/ OFF.

You can toggle it off and on during the same voicemail session with no consequences.




DavidH_VZW

 



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If my response answered your question please click the �Correct Answer�
button under my response. This ensures others can benefit from our
conversation. Thanks in advance for your help with this!!

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