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Where Can I Complain About Verizon?
dsmith8633
Member

We went on a cruise To Mexico. I called two times prior to going on the cruise. They said everything was fine we will not be charged since it was including in our domestic plan. My bill was over 1000.00.  I’m trying to avoid going to social media to complain. We were fooled into thinking we could talk on our vacation. 

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Re: Where Can I Complain About Verizon?
Ann154
Expert
Expert

Did you have usage both on land in Mexico and usage while on board the ship? Your plan might have allowances for usage while you were physically in Mexico, but there is no postpaid or prepaid plan that covers cruise ships. Any usage that occurred while on the ship will be charged at the cruise ship rates. https://www.verizonwireless.com/solutions-and-services/international-travel/

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

Re: Where Can I Complain About Verizon?
Tigerstep
Sr. Member

Can/Mex coverage in plans are for LAND. Any cruise ship use is pay as you go and has been this way for years.

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Re: Where Can I Complain About Verizon?
acancilliari
Member

OH MY GOSH...Just spent an hour on the phone with VERIZON CUSTOMER SUPPORT....about a Jetpack that doesn't work (that I am paying on for another 7 months)....25 MINUTES WAITING ON HOLD....THEN waiting again...THEN troubleshooting...then she said...we need to replace it.....transferred me to Tech Support who is supposed to finalize replacement...1/2 hour to talk to them ...THEN...Tech support tells me the warranty ended....OH MY GOSH.....WORST CUSTOMER SUPPORT EVER....

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Re: Where Can I Complain About Verizon?
vzw_customer_support
Customer Support

We only want you to experience the best when it comes to customer support. I am concerned to read about your recent experience and would like to help.

Can you elaborate on what is wrong with the Jetpack?

GinaU_VZW

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Re: Where Can I Complain About Verizon?
uspro10
Member

your company has lost it..you take people granted...im so tired of hearing you care about people, when you make them wait hours and hours for service....and most of the time the rep isnt knowledgeable to answer anything..you standard answer..we are sorry to hear this we are sorry this happens to you..we care about our customers....you can wait on hold for 53 minutes minimum and we call this service,,are you kidding me...i know doing this is a waste of time....im sure verizon cant last like this forever...remember baby bells...hahahhah good luck......your useless abusive and careless, and unethical....see ya!!!!!

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Re: Where Can I Complain About Verizon?
kh-taylarie
Moderator
Moderator

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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Re: Where Can I Complain About Verizon?
vzw_customer_support
Customer Support

Thank you for bringing this to our attention, and I know your time is precious. Fifty-three minutes is a long time, and I'm truly sorry this happened to you. I can't justify the time, and we work as fast as we can; we offer different ways to help our customers. You can also reach out to us through Social Media(Facebook/Twitter), My Verizon app(chat); you can find additional options here: https://www.verizon.com/support/1d/secure/contact-us/

I also want to make sure you get the assistance you need. How's everything working with your service and your account? We are here for you! 

-Evelyn

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