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Why Can't I Connect To Cellular Networks While In Japan?
CASBURY69
Member

Before I left for Japan I setup an international data plan and checked online that my phone (an iPhone 4S) would work in Japan.  But now that I'm here the phone cannot seem to connect to any cellular networks (wifi works fine).  I have voice & data roaming turned on.  Rebooting did not help.  What can I do?  Thanks for any help...

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Re: Problems roaming in Japan
vzw_customer_support
Customer Support

I hope you are enjoying your time in Japan, CASBURY69. Let's see what we can do to get you up and running in Japan. Do you have an active Sim card in your iPhone 4S? An active Sim is required on your iPhone 4S from Verizon Wireless. It should have been activated before you left the US.


Please reach out to our international team by dialing plus sign then 1 then 908-559-4899 or from a landline dial 001 800-50050099:


AllisonC_VZW
Follow us on TWITTER @VZWSupport


If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Problems roaming in Japan
vzw_customer_support
Customer Support

I hope you are enjoying your time in Japan, CASBURY69. Let's see what we can do to get you up and running in Japan. Do you have an active Sim card in your iPhone 4S? An active Sim is required on your iPhone 4S from Verizon Wireless. It should have been activated before you left the US.


Please reach out to our international team by dialing plus sign then 1 then 908-559-4899 or from a landline dial 001 800-50050099:


AllisonC_VZW
Follow us on TWITTER @VZWSupport


If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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