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travel pass
kevinmccrt
Member

i purchased this and i am out of the country ab

nd it doesn't work. android 7

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Re: travel pass
Elements
Sr. Member

What country are you in? And which device? You may need to change some settings on your phone to enable the mobiel services.

Try going to Settings > More > Mobile Networks and verify you have global data roaming enabled.

Also make sure you have Network Mode set to Global, and try power-cycling the phone if you haven't since entering the country.

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Re: travel pass
georges_vzw
Verizon Employee

Hi there, kevinmccrt. We know how it must feel to be outside the country and experiencing service issues. Were you able to try Elements' suggestions? Were they successful? Please let us know what happened as we're here to help.

GeorgeS_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the “Correct Answer” button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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