So I have what seems to be a very complicated situation for Verizon, and every number I have called has been 100% helpless so I am desperately trying here.
My mobile phone is through my companies corporate Verizon account.
I signed up for a personal Fios account at my home. When I did, the promotion was a $200 gift card to the Verizon Shop.
Once I received my gift card, I ordered a Ring Spotlight Camera for my home. I placed the order through the online chat since it was part gift card and the balance on my credit card.
About 4 days later, I received an email saying my order was canceled with no context. I was not refunded the $56 balance to my credit card and the $200 to my gift card.
Everyone I talk to at Verizon say it is someone else's problem, transfers me, then tells me its someone else's problem. Wireless says its Fios. Fios says its Wireless. Wireless says it's a business account. Business says
How do I get resolution on this???
Hi snuzzi88! I appreciate you sharing this back and forthexperience you are having. I am sending you a Private Message so we can look in the order, figure out what is going on with purchasing the Ring Spotlight Camera.
-Deb
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