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Can Verizon close my account after a long period of not using a Mi-Fi device?
Dave_g
Member

I purchased a MyFi Jetpack on a pre-pay plan to use on my boat during summers.   I do not plan to use it again until next May or June.

Question #1:  Is it true that Verizon can close my account (unilaterally) and confiscate my unused account balance (without warning) after a period of no usage (like 3 months)?  An agent in a corporation store told me that.

Question #2:  What is the link to the web page that describes the terms and conditions for a pre-pay, data device?

Thanks,

Dave

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1 Solution

Correct Answers
Re: Prolonged periods of no usage
HappyHelper
Sr. Member

30 days to use the 10GB and 180 days before you lose whatever balance remains.

View solution in original post

Re: Prolonged periods of no usage
vzw_customer_support
Customer Support

Dave, it's our goal to provide you with the wireless service that fits your needs. Which prepaid plan did you subscribe to? Here's a link with more information about our prepaid plans http://vz.to/T2PvGR

LasinaH_VZW
Follow us on Twitter @VZWSupport

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Re: Prolonged periods of no usage
Dave_g
Member

Thanks for he response.

I currently am near the end of a $90 month.  I have $20.10 in the escrow account which is not yet applied to buy data.  Later this year, I may apply $15 to the device for a one week package if I need connectivity for a particular church meeting. 

  Otherwise, I will add another $100 to my account next May while I still have access to a land line. (It is very difficult to move money from my credit card to the escrow account from a Verizon cell phone.)  I then would apply a $90 package to the device the day before I leave for vacation.

My questions:  If I do nothing until next May, will my $20.10 still be there?  Is there a policy for terminating inactive accounts?

Thanks,

Dave

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Re: Prolonged periods of no usage
HappyHelper
Sr. Member

Adding a payment of $100+ will allow your account to remain active for exactly 1 year from the day the payment was made. If you don't make another payment before the 1 year is up, the account would expire and any remaining balance would be lost. Making another payment will keep it active. $15.00 - $29.99 = 1 month $30.00 - $74.99 = 3 months $75.00 - 99.99 = 6 months and $100+ = 1 year. Hope that helps Smiley Happy

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Re: Prolonged periods of no usage
Dave_g
Member

HappyHelper,

Thanks for the info.  Does that apply to a pre-pay jetpack?  I know what you said is true for phones.  

Also, I am unclear if you mean applying the $100 to the escrow account or to the device.  I can only add a maximum of $90 to the device.  I also know that applying $90 to the device expires in 30 days not 6 months as you suggested.  Try the link in the Verizon tech support reply above.

Thanks,

Dave

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Re: Prolonged periods of no usage
HappyHelper
Sr. Member

Sorry. That was for phones. On a $90 payment for your jetpack it'll expire off the account after 180 days from the payment date.

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Re: Prolonged periods of no usage
Dave_g
Member

Hi HappyHelper,

By "expire off the account" do you mean that I have 180 days to use the 10 Gig or do you mean that the account will be closed in 180 days?

Thanks,

Dave

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Re: Prolonged periods of no usage
HappyHelper
Sr. Member

30 days to use the 10GB and 180 days before you lose whatever balance remains.