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Changing Network PW for Jetpack
ThomasAquinas
Member

Just bought a Jetpack 8800L for an elderly relative and after changing the Network name I tried to change the network PW to something easy for her to remember and for her to let her friend use when she comes to visit. When I saved the new PW I went to the device PW screen and it had generated a new random PW (for security reasons I assume). Is there a way to change the network PW so that it retains the new PW I entered? I'm not a tech person so there is probably some obvious answer to this. Thanks for any help!

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Re: Changing Network PW for Jetpack
vzw_customer_support
Customer Support

Hi Thomas! Making sure that you're able to manage your Jetpack settings is a must. The good news is that you're able to modify the network name and password through the Admin page. To find out more about this process, please click here: https://www.verizonwireless.com/support/knowledge-base-222176

 

Let us know if this helps, please!  

 

 

LauraF_VZW

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Re: Changing Network PW for Jetpack
NBerry781
Member

That link you posted does not work all I’m trying to do is change the network name to something smaller and not so long that came from Verizon? Is this possible

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Re: Changing Network PW for Jetpack
vzw_customer_support
Customer Support

This can only be done through the Admin Interface online. Here is a link for assistance: https://www.verizon.com/support/knowledge-base-220986/

 

I also wanted to provide a link to the user guide that can provide assistance if having any issues logging in for the first time: https://ss7.vzw.com/is/content/VerizonWireless/Devices/Verizon/Jetpack%20MiFi%208800L/User%20Manual/...  -Marshall

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