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Ellipsis Jetpack drops connection every 40 seconds
Mrs_Jetson
Member

Any suggestions on how to maintain a connection during heavy usage hours? 

During evening hours the Jetpack disconnects every 40 seconds or so.  I'm in a fully "red" area on the coverage map and get 4-5 bars on signal strength.  Jetpack is fully charged or power cord is plugged in.  Off-peak hours are usually fine. I've set my laptop to automatically reconnect, but even so, watching movies in 40-second bursts in a huge pain. When I look at my data usage on the website, I can see new sessions starting at 2-minute intervals.

Thanks.

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Re: Ellipsis Jetpack drops connection every 40 seconds
vzw_customer_support
Customer Support

Staying connected when watching a movie is important, Mrs. Jetson. Let's get to the bottom of this. What zip code are you in? How long has this been happening? Any other devices having the same trouble?


LynnD_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Ellipsis Jetpack drops connection every 40 seconds
Mrs_Jetson
Member

I am in zip code 21043.

This has been going on for several a couple of months.

It is affecting my personal Ellipsis jetpack and my work MiFi device,  I notice the jetpack at night and the MiFi to a lesser extent during daytime business hours.  My real concern is the personal device, since I am paying for the service and the programming I am trying to watch.

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Re: Ellipsis Jetpack drops connection every 40 seconds
vzw_customer_support
Customer Support

Both devices should be operating in tip top shape, Mrs. Jetson. Let's delve a bit deeper. Are any other online tasks, other than streaming movies, impacted by this issue? What signal type displays on the device when the issue is present? How many bars are displayed?


LynnD_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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