Hard reset not working

[rodrick717]

Hi folks,

I just bought a Verizon Jetpack 6620L on eBay only to discover that it has a customized admin password and the seller has no idea what the password is. Normally a simple hard reset would fix something like this, but not this time. The usual paperclip solution simply restarts the jetpack -- it does not reset it to factory defaults. Anything else I should try before sending it back?

Thanks!

[John_Getzke · Accepted solution]

If the hard reset from the reset button under the back panel does not reset the Jetpack then something is critically wrong with that Jetpack. 

Return it and get a different one.  The reset button should always reset the admin password to the default listed on the sticker after pressing and holding the reset for a few seconds.

[rodrick717]

I agree, John.  I'm sending it back.  Thanks for confirming my thoughts.