My hotspot battery blew up and now the device doesnt work. I have never moved it from the spot I installed it in almost two years ago. My wifi wouldnt work and the battery is bulged out and on the floor. WE have AC on in our house, so it isnt from heat.
I hope you are safe and apologize for the inconvenience, let's look into this. I will be sending you a Private Message momentarily.
The safety of you and your family is of our utmost concern. Please take the equipment immediately to the closest Verizon Wireless corporate store near you: https://www.verizon.com/stores They will be able to fully assist you with getting this documented.
Mine just exploded today on my bed while not plugged up. I went to file insurance claim and asurion told me it was recalled. Verizon should have contacted me if they knew it was an issue. The battery ruined a 200 buck goose down comforter.