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Hotspot batteries blew the backcovers from two hotspots

Two hotspot batteries became so large that they blew the back covers off both hotspots on the same day. The Verizon store in Lancaster S.C. was unbelievably unhelpful. Store personnel would not even verify my account that has insurance on all of my Verizon products. I HATE VERIZON. It is impossible to reach anyone by phone or chat. Their phone system does not work. There is NO customer service at Verizon. I h ave been more than a week at this point without both hotspots.

Re: Hotspot batteries blew the backcovers from two hotspots
Customer Support

Our customer's satisfaction is our number one priority, and I'm sorry to hear about the problem you had with your Jetpack. We want to make sure that you get the assistance that you need. Please tell me more about the incident? What's the make/model of your Jetpack? 

With everything going on worldwide, we are currently experiencing higher than normal wait times. We work as fast as possible to address our customer's concerns, and we appreciate your patience. Thank you for your understanding.  -EvelynR_VZW