Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
How do I change the password for others to log on to my jetpack?
RoDo1515
Member

Rookie user...I am trying to change the password for others to log on to my jetpack. User Guide says to go to http://myjetpack but it comes back as site not found. What am I missing? Is there another way? Thanks!

Tags (3)
0 Likes
1 Solution

Correct Answers
Re: I am trying to change the password for others to log on to my jetpack. User Guide says to go to http://myjetpack but it comes back as site not found. What am I missing? Is there another way? Thanks!
vzw_customer_support
Customer Support

Let's get this taken care of RoDo1515! Which Jetpack do you have with us? With most of our newer Jetpack devices, you can access the Administrative page by going to http://my.jetpack. Here, you'll be able to change your device password as well as option to allow others to access to device.  Let us know if this works out for you. Thanks.

TanishaS1_VZW
Follow us on Twitter @VZWSupport

View solution in original post

0 Likes
Re: I am trying to change the password for others to log on to my jetpack. User Guide says to go to http://myjetpack but it comes back as site not found. What am I missing? Is there another way? Thanks!
7e18n1
Sr. Member

It is my.jetpack . . .  http://my.jetpack  or by IP address  http://192.168.1.1

0 Likes
Re: I am trying to change the password for others to log on to my jetpack. User Guide says to go to http://myjetpack but it comes back as site not found. What am I missing? Is there another way? Thanks!
RoDo1515
Member

Thanks. I meant to type my.jetpack. Neither one works, nor does the IP address. Using a Surface with Windows 8.1 and Explorer 11, if that matters. Thanks again.

0 Likes
Re: I am trying to change the password for others to log on to my jetpack. User Guide says to go to http://myjetpack but it comes back as site not found. What am I missing? Is there another way? Thanks!
7e18n1
Sr. Member

Which Jetpack?  RESET the Jetpack!

Are you sure you have established a wireless connection with the Jetpack?

0 Likes
Re: I am trying to change the password for others to log on to my jetpack. User Guide says to go to http://myjetpack but it comes back as site not found. What am I missing? Is there another way? Thanks!
vzw_customer_support
Customer Support

Let's get this taken care of RoDo1515! Which Jetpack do you have with us? With most of our newer Jetpack devices, you can access the Administrative page by going to http://my.jetpack. Here, you'll be able to change your device password as well as option to allow others to access to device.  Let us know if this works out for you. Thanks.

TanishaS1_VZW
Follow us on Twitter @VZWSupport

View solution in original post

0 Likes