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How do I fix an "internet status: disconnected" error?
LauraMac19
Member

My jetpack is connected to my laptop but it says no internet access. I went to the admin page and it says internet connection : disconnected. I used to be able to just reconnect and now I don't see that option. Help

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Correct Answers
Re: How to fix "internet status: disconnected"?
John_Getzke
Leader
Leader

Try the standard resets for the device and test each time:

1. Reboot the Jetpack

2. Remove the SIM card for 30 seconds

3. Reset the defaults using the button under the back cover.

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Re: How to fix "internet status: disconnected"?
John_Getzke
Leader
Leader

Try the standard resets for the device and test each time:

1. Reboot the Jetpack

2. Remove the SIM card for 30 seconds

3. Reset the defaults using the button under the back cover.

0 Likes