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How do I get my mi-fi 4510L to update?
jguske
Member

I have reactivated my hotspot 4510L and it working great.

This is not a high priority concern of mine but I thought

it was a good question to ask on this Jetpack user forum.

I decided to login as admin on the hotspot's local configuration

page and noticed that a mandatory update had failed. Should I

try to find out why it is not updating? Since it is a relatively old

device, Is the update no longer available? Would the update

sync the hotspot up with the latest changes on the LTE network?

Just interested to know. Thanks.

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1 Solution

Correct Answers
Re: Mifi 4510L Update
jguske
Member

Upgrade using USB to version 2.28.02 Successful!

My experiences for people searching the forum:

I decided to upgrade using my macbook OSX Lion.

I downloaded the files from the link in the pdf for the mac.

I installed the drivers. And rebooted.

First when running the Updated app in the downloaded package

I got an error of no device connected when having my hotspot

connected with a usb cable.

After trying other usb cables, I decided to use a usb powered

hub and still noticed that the LED light on the hub was not going

on indicating no usb connection for the port that the hotspot was

plugged in. I thought this was quite odd. Noticing that the LED

would flicker a little bit.

I finally got the LED to light up solid by plugging in my mouse

and keyboard. After that the updated tool app found the

hotspot device and did the update to 2.28 successfully.

Now the trouble I had may had been with my usb cables

and mac setup but I include it here to let you know what

to do to if you see the same situation.

Initially checking the hotspot after the upgrade seems

to show it working even better showing a download speed

of 10mbs and an upload speed of 8mbs which I had not seen

before at my home location.

So thank you so much for your help.

Exactly what I needed for my 4510L hotspot.

View solution in original post

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Re: Mifi 4510L Update
vzw_customer_support
Customer Support

jguske, We want to make sure that we have the best options for your device. This device is supposed to update software automatically. Since you are in the Admin Page, what software version does it have? The most recent is SU3. http://spr.ly/6589Bj60N If your device is working well, that is the most important option. Have you checked to see if you are eligible to upgrade that device to the latest technology? http://spr.ly/6580Bj604
JoelR_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Mifi 4510L Update
jguske
Member

Thank you for your quick reply. Currently my version is 2.23 from the diagnostics page.

The update shows to be 2.28.02.

Or SU3v2 in the name of the update.

I think it has trouble with over the air update.

So I am looking at the pdf files you directed me about

the 2.28 update to be done as the the jetpack is connected

by usb. Thanks is is very helpful so far.

Re: Mifi 4510L Update
jguske
Member

I had just downloaded the windows zip file from a link in the pdf that you have referred to me.

I will try the install using my windows laptop. Thanks.

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Re: Mifi 4510L Update
jguske
Member

Upgrade using USB to version 2.28.02 Successful!

My experiences for people searching the forum:

I decided to upgrade using my macbook OSX Lion.

I downloaded the files from the link in the pdf for the mac.

I installed the drivers. And rebooted.

First when running the Updated app in the downloaded package

I got an error of no device connected when having my hotspot

connected with a usb cable.

After trying other usb cables, I decided to use a usb powered

hub and still noticed that the LED light on the hub was not going

on indicating no usb connection for the port that the hotspot was

plugged in. I thought this was quite odd. Noticing that the LED

would flicker a little bit.

I finally got the LED to light up solid by plugging in my mouse

and keyboard. After that the updated tool app found the

hotspot device and did the update to 2.28 successfully.

Now the trouble I had may had been with my usb cables

and mac setup but I include it here to let you know what

to do to if you see the same situation.

Initially checking the hotspot after the upgrade seems

to show it working even better showing a download speed

of 10mbs and an upload speed of 8mbs which I had not seen

before at my home location.

So thank you so much for your help.

Exactly what I needed for my 4510L hotspot.

0 Likes