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How to get the Jetpack AC791L to work?
Gene-oo_
Member

I purchased a jetpack AC791L this morning.  Brought it home, plugged it up, checked about 3 hours later, and it had not charged any at all.  Instructions are silent on charging, and I have read them & tried to charge it, but nothing works.  Any advice?

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Re: How to get the Jetpack AC791L to work?
vzw_customer_support
Customer Support

Hi Gene-oo, I can imagine how it the disappointment was when you experienced the device not charging up. Let me help you to get it working as I understand how important it is to have a working device. Can you remove the battery and reinserting it to see if this helps? Here's the steps to via the link http://vz.to/1Rtfdog and let me know if you need more assistance.
EdwinW_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: How to get the Jetpack AC791L to work?
vzw_customer_support
Customer Support

Great device choice! I apologize for the inconvenience, let’s see what’s causing the problem. Is the device showing evidence that it’s powered on and charging? Please try to remove and reinsert the batter and try again: http://spr.ly/6580Bn9Fp


AyaniB_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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