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Internet problems in Bozeman, Mt
shirshot1
Member

We have had nothing but problems with getting internet to work in Bozeman, Mt.  Sometimes we have a great connection, but most times, NOT!!!!

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Re: Internet problems in Bozeman, Mt
John_Getzke
Leader
Leader

What Verizon device are you referring to here?  It would also be helpful to know what kind of error messages you are receiving in this scenario.

I checked Bozeman, Mt on the Verizon coverage map and can see there is mountainous terrain as well as many service gaps in this area.  Its likely that the natural signal you receive from Verizon in this location is already the best they are willing to do.  Assuming the problem is service related you may have to look into setting up a amplifier and antenna system to increase your reception and cellular performance.

Re: Internet problems in Bozeman, Mt
shirshot1
Member

Netgear Jetpack AC791L After having nothing but problem since March of

this year, I upgraded twice, from my old MIFI jetpack and signing up for

the new "unlimited" plan I have had terrible service. Recently after

months of hassling with Verizon, I upgraded to the current Netgear pack. I

can get on line in the mornings or evenings on weekdays, but, between the

hours of 4 pm to 10 pm it's a frustrating waste of time. Weekends is a

complete disappointment, very little access. It doesn't matter if I am at

the beginning of my bill cycle, middle or at the 20 GB unlimited plan. It

is extremely frustrating to the point of wanting to find a provider that

can better serve our needs. I have been dealing with this issue since

March of this year, when I switched to the "New" limited plan with a new

jetpack upgrade. When that new jetpack didn't help service, I upgraded

again to the current Netgear Pack, which, has helped. I have been a

verizon customer forever and have always had good service, till this year.

As big as Verizon is I find it totally unacceptable to put up with such a

lack of service in a city that is and has been in the top 5 cities in the

nation where people want to live for at least 10 years. UNBELIEVABLE

On Fri, Dec 15, 2017 at 7:16 AM, John_Getzke <forums@verizonwireless.com>

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Re: Internet problems in Bozeman, Mt
shirshot1
Member

I forgot to mention, even my phone, Verizon-SM-G900V-E13D Samsung has

problems, but, there are times we can use it as our hotspot because the

Jetpack won't work at all or is slow..............But even it has problems.

On Fri, Dec 15, 2017 at 7:16 AM, John_Getzke <forums@verizonwireless.com>

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Re: Internet problems in Bozeman, Mt
vzw_customer_support
Customer Support

,

 

I am truly sorry to hear of the service issues you are having in Bozeman, MT. We truly want you to have the best service possible.

 

John_Getzke, I appreciate all the information you have provided and the helpful questions you have asked to help get to the bottom of shirshot1 concern.

 

shirshot1, we want to make sure we do everything we can to get to the bottom of these service issues. I would like to ask a few additional details so we can investigate further. What exact zip code in Bozeman, MT are you experiencing the issues with data connection? Also, you stated your cellphone had issues with service too, do you experience the issues with your cellphone during the times of 4pm-10pm also?

 

Lastly, have you had the opportunity to travel with your Jetpack during the hours of 4pm-10pm to see if your data signal improves in other areas?

 

LindseyT_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Internet problems in Bozeman, Mt
shirshot1
Member

zip code is 59718 and yes, sometimes the phone has it's problems to, but,

it sometimes is the only way we get access. Yes, we were in Northern

California last month for about 10 days and our jetpack seemed to work

better, although there were a few times it performed slower than the

phone's hotspot.

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On Sun, Dec 17, 2017 at 7:29 AM, vzw_customer_support <

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Re: Internet problems in Bozeman, Mt
candiceh_vzw
Verizon Employee

Thank you so much for the additional information shirshot1. Does the signal seem to improve when you move the Jetpack to different parts of your home? Have you tried to use it by windows to see if there is a difference? Is there any physical damage or anything to the Jetpack?

CandiceH_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Internet problems in Bozeman, Mt
shirshot1
Member

Yes and No. I simply do not believe Verizon has adequate service here. If

you look at their coverage map, it's in the gray area or near. It makes no

sense that Verizon lacks the ability to provide 4G coverage in one of the

top 5 places in the US to live and has been for over 10 years.

On Tue, Dec 19, 2017 at 7:58 AM, candiceh_vzw <forums@verizonwireless.com>

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Re: Internet problems in Bozeman, Mt
vzw_customer_support
Customer Support

Thank you for the additional details, shirshot1. I am glad to know that you don’t have troubles elsewhere when using the jetpack. When you are connecting what operating system is being used? Please run a speedtest from speedtest.net and provide us with your upload and download speeds.

 

TionnaB_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Internet problems in Bozeman, Mt
shirshot1
Member

Windows 7 at 8:09 am DL .61 UL .58 at 8:11 am DL .53 UP .59 We don't

have issues until the hours of 4 PM to 10 PM when people get off work for

higher use or, Verizon slows access down?

On Tue, Dec 19, 2017 at 8:06 AM, vzw_customer_support <

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