Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Is there a log somewhere on the carrier end for MAC addresses connecting?
TheGreyJedi
Member

My wife is in AIT for the US Army National Guard and when moving from one barracks to another, her device "wandered off." This was on Friday, March 6. I was visiting her this weekend, we were not using the device. But nearly 10GB worth of data was used during the day Saturday and Sunday, the time during which the device was missing.

Is there any kind of log somewhere on the device tracking or on the carrier that shows the MAC addresses of the devices using the hotspot? If we get to the point of needing to file criminal charges, it would be helpful to be able to point to which hardware is using the bandwidth.

0 Likes
1 Solution

Correct Answers
Re: Is there a log somewhere on the carrier end for MAC addresses connecting?
John_Getzke
Leader
Leader

Here is a link to the 6620L User Guide:

http://cache.vzw.com/multimedia/mim/vzw-jetpack-mifi6620l/internet-vzw-jetpack-mifi6620l-ug.pdf

On page 50 it mentions the features to display currently connected MAC/IP info.

Otherwise page 103 has some information on the logging features that are available.  As I thought this model does require you to turn them on so it likely wont help you for your situation. 

> I can get in touch with VZW this afternoon and lock down the device/IMEI against further use. The line IS suspended.

If you suspended the line, temporarily or permanently, then no one should be able to use it or your data.  However you can always check with VZW to see if they can offer you any other assistance.

View solution in original post

0 Likes
Re: Is there a log somewhere on the carrier end for MAC addresses connecting?
John_Getzke
Leader
Leader

>Is there any kind of log somewhere on the device tracking or on the carrier that shows the MAC addresses of the devices using the hotspot?

Yes, but you need to have it enabled first.  Detailed connection logging is not always an option so it will depend on which VZW device you are referring to here.

>  If we get to the point of needing to file criminal charges

IANAL but you will likely have problems pressing charges here.  My understanding is that in the US an IP address and MAC address are not considered legal identification of a person.  MACs and IPs are easily spoofed/duped/copied and often are for somewhat savvy malicious users.  They can be a reason to investigate a problem but generally you need more evidence than that to convict someone of a crime or issue a warrant.  Plus if the device isn't yours you don't have any way to legally obtain the phantom device and prove your story.  You would have to ask the criminal nicely to turn over their device so you can press charges against them.

Best thing you can do is enable full WPA2 and pick a new and high entropy WiFi and admin password and power down the device when not in use to stop intruders in the future.

0 Likes
Re: Is there a log somewhere on the carrier end for MAC addresses connecting?
TheGreyJedi
Member

It's a 6620 JetPack. WPA2 was set, and I thought I had set a new Admin password, but I can't recall specifically. The device logged almost 10GB worth of data use over a 24 hour period, a period where my wife was with me and we were NOT in the presence of the device. I was pretty sure there wasn't anything that could be done, but I thought I'd ask. It's...tricky at best with the MAC address logging. Hopefully, I can get in touch with VZW this afternoon and lock down the device/IMEI against further use. The line IS suspended.

0 Likes
Re: Is there a log somewhere on the carrier end for MAC addresses connecting?
John_Getzke
Leader
Leader

Here is a link to the 6620L User Guide:

http://cache.vzw.com/multimedia/mim/vzw-jetpack-mifi6620l/internet-vzw-jetpack-mifi6620l-ug.pdf

On page 50 it mentions the features to display currently connected MAC/IP info.

Otherwise page 103 has some information on the logging features that are available.  As I thought this model does require you to turn them on so it likely wont help you for your situation. 

> I can get in touch with VZW this afternoon and lock down the device/IMEI against further use. The line IS suspended.

If you suspended the line, temporarily or permanently, then no one should be able to use it or your data.  However you can always check with VZW to see if they can offer you any other assistance.

0 Likes
Re: Is there a log somewhere on the carrier end for MAC addresses connecting?
TheGreyJedi
Member

The data, at this point, I know isn't usable. I just want to be vindictive and make sure someone can't get a new SIM, slap it in there, and activate a new service.

0 Likes
Re: Is there a log somewhere on the carrier end for MAC addresses connecting?
John_Getzke
Leader
Leader

Oh I see. If the device was actually stolen then yes, definitely contact VZW and report the hardware.  It will get flagged as illegal and that IMEI will no longer work on any carrier networks.  All it will be good for is a local router at that point.

0 Likes