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Jetpack 4G LTE
Paul30
Member
‎06-16-2019 02:18 PM

For years I've had no problem with service. In the last week or so service keeps stopping. I have to power down and then on again to get it to work. It happens often, like several times per hour. What is going on? Will this be the norm now? If so I will have to get a different service.  Thanks

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Correct Answer!
Re: Jetpack 4G LTE
boringusername
Sr. Member
‎06-17-2019 08:29 AM

You said "for years". maybe time to update that jetpack. what's the model number?

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Correct Answer!
Re: Jetpack 4G LTE
vzw_customer_support
Customer Support
‎06-18-2019 02:26 PM

We are sorry to read that you are having issues with your service, Paul30. We would like to help. Have there been any changes to the device before this happened? How many bars of service do you show? 

PedroM_VZW

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