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Jetpack 8800L and signal booster
VHIsland
Member

my 8800L doesn't stay with the boosted signal .  I can see that the booster is putting out a decent strong signal but 8800L drops it.   I don't get it back  even if I move it directly under indoor dome antenna.  It seems to prefer a much weaker band 13 signal that it picks up from outside not the much stronger indoor boosted signal.

anyone else with this issue? .     

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Re: Jetpack 8800L and signal booster
vzw_customer_support
Customer Support

We understand the importance of ensuring you have a reliable internet connection. When did you start experiencing difficulties with the data speed? 

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Re: Jetpack 8800L and signal booster
VHIsland
Member

as soon as I purchased the booster and jetpack.  everything works for a bit, and I have 4 bars on the jetpack .  It picks up the boosted signal from an indoor antenna.   However, it frequently drops the boosted signal and seems to go to a 'outdoor' signal one that is picked up when the booster is off.  It is much worse, 1 bar.  

so in sum, the jetpack gets a 4 bar signal but switches away from it frequently to a much poorer signal.  

if it is important the boosted signal is tower band 5 and the outdoor signal seems to be band 13.

 

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Re: Jetpack 8800L and signal booster
vzw_customer_support
Customer Support

Do you normally have the Jetpack close to the booster antenna? Have you tried moving it away from the device and placing it at least 6 feet away? - Robert

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