Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
Jetpack 8800L not being recognized
rmcobb
Member

No device sees the jetpack but the jetpack says wifi is on and seems to be working properly. Unit is over a year old and has been working fine.

0 Likes
Re: Jetpack 8800L not being recognized
vzw_customer_support
Customer Support

Are there any damages to this device that you know of? 

0 Likes
Re: Jetpack 8800L not being recognized
rmcobb
Member

No damage or water intrusion whatsoever. It is on a timer for charging so has not been exposed to overheating.

0 Likes
Re: Jetpack 8800L not being recognized
vzw_customer_support
Customer Support

We certainly want your Jetpack to work properly for you rmcobb. We want to help in any way we can. 

 

Since this issue started, have you factory reset the Jetpack? We ask because this can be caused by a simple software error within the device, and that process would clear that error to make this work once again for you https://www.verizon.com/support/knowledge-base-220943/

 

StevenG_VZW

 

0 Likes