Jetpack 8800L not being recognized

[rmcobb]

No device sees the jetpack but the jetpack says wifi is on and seems to be working properly. Unit is over a year old and has been working fine.

[vzw_customer_support]

Are there any damages to this device that you know of? 

[rmcobb]

No damage or water intrusion whatsoever. It is on a timer for charging so has not been exposed to overheating.

[vzw_customer_support]

We certainly want your Jetpack to work properly for you rmcobb. We want to help in any way we can. 

Since this issue started, have you factory reset the Jetpack? We ask because this can be caused by a simple software error within the device, and that process would clear that error to make this work once again for you https://www.verizon.com/support/knowledge-base-220943/

StevenG_VZW