Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Jetpack AC791L slow on Home Data 30GB plan
Mighty_Worrier

I've had this Jetpack AC791L for 1.5 years, and I've kept it in the same exact spot in my home where it gets the best signal and data speeds of 15 to 25 Mbps.  I also have a specific spot at work where I place the Jetpack so it gets the same range of speeds (according to Google's speed test). 

However, for the past 7 to 10 days, it's suddenly only getting a consistent 1.5 to 5.0 Mbps at both of these locations (which are definitely on separate cell towers, to be clear).  I've come to expect this kind of frequent, annoying slowdown from the "Unlimited" plan that's on my phone, but my Jetpack is on a totally separate account that's a Connected Home 30 GB Data Only plan.  I thought this was supposed to mean that Verizon wouldn't de-prioritize my speeds at least until I hit 30 GB.  And I'm still well within my 30 GB monthly allowance.

I've made sure the Jetpack's software is updated, I've shutdown and turned it back on, restarted, etc.  

I don't pay $120 per month to get America Online speeds in my home!

Please help!  Thanks for any insight, comments, snide remarks, etc.  🙂

0 Likes
Re: Jetpack AC791L slow on Home Data 30GB plan
CHAGRE21
Member

Do a factory reset and see if that helps. It has worked for me in the past. Worth a shot.

0 Likes