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Re: Jetpack bad data usage calculations continue
MARSHA_123
Member

We are having the same problem, just update to a jetpack from a usb 760 modem, which worked great, btw, and our data usage has skyrocketed! I'd go back to the 760 if I know it would work on Windows 10!

Re: Jetpack bad data usage calculations continue
NOVUS
Member

We are having the same issue with our Jetpack.  We have had it for over 5 years and have not had a problem.  Recently we started seeing usage in the middle of the night and early morning.  Luckily, so far, our phantom usage has been relatively small compared to other people's postings.   My husband and I have been tracking our data everyday for over a year as we 'fight' over who uses the most data.   All the 'excuses' Verizon uses for the use of data won't work with us as I know exactly when our data usage is updated on the Jetpack and we keep track of our data usage.  We also don't have smartphones that could be using our data.  This is definitely a problem on Verizon's end.  

Re: Jetpack bad data usage calculations continue
RONTOM49
Member

Same problem. I got the Jetpack a month ago along with a data only plan for 6GB. Thought that would last several weeks of email and web use. BUt it was gone in 2 days! I complained and was credited several more GBs as a way to test. But it ate through that like butter, again just doing email and web stuff. No streaming. I then turned it off for two weeks, saving my last 2 GBs for when I really needed it. Need to use it today. I just used it for about 2 hours, email and web only, and it used 5GBs! I was immediately charged a $75 overage fee. After a lot of complaining I just got it refunded though - sounds like this may be becoming a familiar problem). I'm not afraid to ever turn this Jetpack on again. I may have to sell it. I used to use a USB stick and never had this problem. I think I'm going back to that.

Re: Jetpack bad data usage calculations continue
STRAIGHTAPUPIL

I can not fathom how my Jetpack eats so much data. I got on My Verizon and looked at all the data usage for all 5 of my lines. 4 cell phones (the whole family) and one Jetpack. The cell phone with the most data usage was my wife's phone, which makes sense because she constantly streams Pandora radio, even at night to fall asleep, plus YouTube videos, Facebook videos and numerous other data streams. Every month she consumes about 5 or 6gb or maybe even 12gb if bored which is ok because we have more than enough unlimited data. Then here comes the jetpack. I turn the Jetpack on and use my laptop for emails, pay bills, type on threads like this one, etc. I am very careful not to stream any video or audio unless necessary and WHAM, it uses my entire 15gb before the end of day 2. Really?? 2 days with no streaming and this thing is used up. No way. Something is way wrong, and no it's not me, it's not on all night updating my computer, it's not hacked by anyone else. I even have a nice booster to give me great signal because I am rural and the Jetpack just eats the data like nobody's business. Very unhappy about that! I kind of think I wasted my money. I've read many other posts about this. I'm actually pretty good with computers and have used them longer than most Verizon Support specialists have been alive, and I'm telling you, it's You not Me. This may sound like a breakup line because it might be, ha!

Re: Jetpack bad data usage calculations continue
John_Getzke
Leader
Leader

Great, now back up your claims with some evidence to show that the Jetpack is the problem and not the devices you have connected to it.

To do this you need to carefully monitor your Jetpack and observe which devices are connecting.  Then install data usage monitors on those devices and start collecting data.  This process is going to be different for every device, so review the various options that are available.

Once you have data logs that can show or suggest that Verizon is materializing data usage out of nowhere then we can continue this discussion.  Until then its your word against theirs.

Verizon is not going to be of much assistance when troubleshooting specific leaks in data with your personal devices.  Their support stops at the Jetpack and if the Jetpack requests something the VZW network will provide it and bill you for it accordingly.  The Jetpack is only going to request network connectivity with Verizon if one of its connected clients is requesting something from the internet.

Here is one simple test you can conduct on your own.  Power down the Jetpack when you are not using it.  Power it on only when you intend to consume some data.  Shut it back off again when you are done.  Do this for a few days and compare the data usage logs on your VZW website.

Next, leave the jetpack powered on and disable all of the connections to it from your personal devices.  Leave the jetpack powered on and connected for a day or two.  Check the VZW logs.  The Jetpack should not consume any data if no devices are connected to it.

If these two tests work then you know that the data usage is being drawn from your personal devices in some way, shape or form.  Find the leak and stop it or put protections in place to limit the usage.  Each device is different and smart phones should not be compared to personal devices like laptops.  Smart phones and their apps are calibrated to carefully and efficiently consume data since they assume the primary connection is tied to a metered data plan.  Your personal devices like a laptop will see the WiFi connection to the Jetpack like any other personal or home broadband connection.  When it does they will continue to behave as though the connection is a traditional land line and chat as often as its apps and systems request it to.

Re: Jetpack bad data usage calculations continue
MBARRANCH1
Member

So, I’ve talked to three Verizon techs. The last time was just over an hour ago. In the middle of the night with NO devices on, 15.7 gigs used. While I was on the phone with last tech just a while ago, turned jetpack on long enough to give her the info from my admin page, so one device showed on for the three minutes of viewing. Also confirmed that several devices were blocked long before the overnight outrageous usage. Immediately turned off pc. Within minutes, another 4+ gigs of usage showed up on the jetpack With NO devices connected. This time I didn’t just power it off, I took the battery out! Anxious to see if it still shows data usage now!

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Re: Jetpack bad data usage calculations continue
John_Getzke
Leader
Leader

Nice, this is how you catch Verizon on billing issues and mistakes.  Verizon shouldn't be billing you for time when your VZW device is powered off.  You can show this to them with the diagnostic logs from the Jetpack.

The one point that Verizon will use to counter your evidence is that not all billing is real time.  There is some wiggle room built in to what is reported to Verizon if you happen to be going through a 3rd party tower system.

You can run additional experiments at the expense of your data usage to figure out what the common delay is in your area.  Power down the Jetpack and let it rest for a few hours to clear any data usage.  Then power it on at a certain time and consume a predictable amount of data.  Then power it back down and watch the usage monitor.  Track back and see where the small burst of data usage comes from.

My own observations suggest that normal VZW towers have a delay of around 1-3 hours.  3rd party towers/extended service can be 1-2 days.  Some have explained this to me as the relationship between the 3rd party tower owners and Verizon.  The 3rd party sends a batch of all the information into Verizon for billing which no longer represents real time billing.  If that is the case then the time stamps provided from Verizon will no longer be of much use to you.  The next step in your investigation would then be to set up a data monitoring device of your own and treat the Jetpack as a modem.   Force everything to go through the device with the data usage monitoring software on it to capture an accurate picture of what is going in and out of your Jetpack.

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Re: Jetpack bad data usage calculations continue
MBARRANCH1
Member

I’m documenting with pictures, too! Put it back together just now to check it. Yep, used 2.4 gigs with it disassembled!!

Re: Jetpack bad data usage calculations continue
ddraper-at
Member

Having similar issue with brand new Jetpack 7730L. After two short uses it shows 5.1 GB usage. Just signed into the account and it shows .27 GB usage which is probably accurate. When using my phone as hotspot for same purpose I rarely if every exceeded 8 GB in an entire month. The data on the device is useless. Perhaps Verizon should remove this feature. I am on chat with support in the queue now.

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Re: Jetpack bad data usage calculations continue
TINPFE75
Member

So I'm sitting here trying to figure out how in the world I used 86 gigs showing on my hotspot . So I decided to go into my acct . All the data used on all 6 deviced on my acct is 86 gigs .so why is the hotspot showing the data usage of my acct and not what was used on the jetpack .  Can anyone else check and see if the same thing is happening to u . My problem with this is my service is being slowed down when it hits 15. But that's not a accurate number it's going g off of

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