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Jetpack exchange
DASH67
Member

I have the Verizon Jetpack® 4G LTE MHS MiFi 7730L and after trying to get it to work for me this summer - it is limited for what I need to do. I wanted to check to see if I could trade it in and get one that has an Ethernet port for further networking.  I have tried getting a repeater and it isn't working.

Verizon is trying to move me over to the LTE Internet and Home Phone service.  If I were to do that, I would get nothing as a trade in on the 6mo. old Jetpack (0.00 shows as trade-in value)?  What about an exchange for the SKU# NOVT1114V? Why would I lose $200 on the Jetpack, pay for 2 cell phones on a different plan?  Do I have any recourse with the Jetpack? Do any of the hotspots have routing functions?  Thank you in advance.

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Correct Answers
Re: Jetpack exchange
John_Getzke
Leader
Leader

It sounds like you simply purchased the wrong device for your needs as opposed to a technical problem covered by warranty/support.  At 6 months you are long outside the grace period to return the device for a refund.  That period is normally only for a week or two and then restocking fees still apply.  If you intended to return the device you should have done so earlier.  Now you are locked into your investment and Verizon is not obligated to assist you.  The best advice is from Ann which is to explore options to sell the device on your own.  The service on the Jetpack would have to be transferred to another VZW device or suffer from early termination fees.

To answer your questions:

>If I were to do that, I would get nothing as a trade in on the 6mo. old Jetpack (0.00 shows as trade-in value)?

Correct.  At least that should be the default response from VZW.  It doesn't hurt to ask and explain your case to the VZW rep you are working with at the time.  Align your expectations accordingly.

> What about an exchange for the SKU# NOVT1114V?

Verizon is not obligated to provide you with anything simply based on it didn't work out for you.  You would need to demonstrate that the device is defective first.  Then Verizon may consider swapping out the device with another as a result of the remaining warranty.  Additional troubleshooting and information would be necessary to let you know if this is worth a shot or not.

> Why would I lose $200 on the Jetpack, pay for 2 cell phones on a different plan?

That is the contract that you signed up for and the agreement you made with Verizon at the time of purchase.  They have the leverage in this scenario unless you are not telling us something.  If you would have asked us for suggestions before purchasing perhaps we could have pointed you in the correct direction.  Plus you aren't totally dead in the water if VZW wont help you.  The Jetpack should salvage some value if sold on your own.

>Do I have any recourse with the Jetpack?

Doesn't sound like it.  your best bet is to demonstrate there is a technical problem with the Jetpack and then ask for an alternative device under the remaining warranty.

> Do any of the hotspots have routing functions?

You would need to be more specific.  All Jetpacks/mobile hotspots have a router built into them.  They function as a router and have all the normal routing functions you would expect from a low end home router device.  Checking the User Manual before purchasing is a good way to confirm the features you want are available or not on a particular model.

> get one that has an Ethernet port for further networking.

Jetpacks do not have Ethernet ports.  You would need either a 4G router, a USB Modem + Home router combo or the 4G LTE Internet Installed package to obtain a physical Ethernet port directly on the VZW device.  Otherwise you can obtain Ethernet cable connectivity by purchasing a wireless bridge and configuring your devices to connect to that device instead of the Jetpack.  Back in the day I used a Peplink Pepwave Surf Mini to fill this role, but any home router with a wireless bridge feature would do the trick too.

Hope this answers all of your questions, even if they aren't the answers you are looking for.

View solution in original post

Re: Jetpack exchange
Ann154
Expert
Expert

Sell it on Swappa.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Jetpack exchange
John_Getzke
Leader
Leader

It sounds like you simply purchased the wrong device for your needs as opposed to a technical problem covered by warranty/support.  At 6 months you are long outside the grace period to return the device for a refund.  That period is normally only for a week or two and then restocking fees still apply.  If you intended to return the device you should have done so earlier.  Now you are locked into your investment and Verizon is not obligated to assist you.  The best advice is from Ann which is to explore options to sell the device on your own.  The service on the Jetpack would have to be transferred to another VZW device or suffer from early termination fees.

To answer your questions:

>If I were to do that, I would get nothing as a trade in on the 6mo. old Jetpack (0.00 shows as trade-in value)?

Correct.  At least that should be the default response from VZW.  It doesn't hurt to ask and explain your case to the VZW rep you are working with at the time.  Align your expectations accordingly.

> What about an exchange for the SKU# NOVT1114V?

Verizon is not obligated to provide you with anything simply based on it didn't work out for you.  You would need to demonstrate that the device is defective first.  Then Verizon may consider swapping out the device with another as a result of the remaining warranty.  Additional troubleshooting and information would be necessary to let you know if this is worth a shot or not.

> Why would I lose $200 on the Jetpack, pay for 2 cell phones on a different plan?

That is the contract that you signed up for and the agreement you made with Verizon at the time of purchase.  They have the leverage in this scenario unless you are not telling us something.  If you would have asked us for suggestions before purchasing perhaps we could have pointed you in the correct direction.  Plus you aren't totally dead in the water if VZW wont help you.  The Jetpack should salvage some value if sold on your own.

>Do I have any recourse with the Jetpack?

Doesn't sound like it.  your best bet is to demonstrate there is a technical problem with the Jetpack and then ask for an alternative device under the remaining warranty.

> Do any of the hotspots have routing functions?

You would need to be more specific.  All Jetpacks/mobile hotspots have a router built into them.  They function as a router and have all the normal routing functions you would expect from a low end home router device.  Checking the User Manual before purchasing is a good way to confirm the features you want are available or not on a particular model.

> get one that has an Ethernet port for further networking.

Jetpacks do not have Ethernet ports.  You would need either a 4G router, a USB Modem + Home router combo or the 4G LTE Internet Installed package to obtain a physical Ethernet port directly on the VZW device.  Otherwise you can obtain Ethernet cable connectivity by purchasing a wireless bridge and configuring your devices to connect to that device instead of the Jetpack.  Back in the day I used a Peplink Pepwave Surf Mini to fill this role, but any home router with a wireless bridge feature would do the trick too.

Hope this answers all of your questions, even if they aren't the answers you are looking for.

Re: Jetpack exchange
FELDIX32
Member

This is horrible - I cannot wait to get away from Verizon. You take people's money unnecessarily and teach your sales people how to sell people things they dont even need. My rep even turned off my hotspot to convince me I needed this jetpack! Now I'm stuck with it.

I'm just going to pay the termination fee and move on to AT&T. I've been a wireless customer for so long and am extremely disappointed.

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Re: Jetpack exchange
KH-Michael
Moderator
Moderator

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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Re: Jetpack exchange
vzw_customer_support
Customer Support

FELDIX32,

 

As a consumer myself, I appreciate clear disclosure and being able to put my trust in the person who is helping me. Hearing that we didn't go through the hotspot function on your device and leveraged a Jetpack in its place is poor customer service, to say the least, and I'm disappointed to hear you're looking to leave us now. 

 

I'd like to take a closer look at this purchase as well as lift the feedback regarding your experience with us. I've sent a Private Message here, so please respond at your earliest convenience. 

 

RyanC_VZW

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