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Jetpack help, please
mtbb101
Member

First time using this equipment.  Was told I could connect up to 12 devices.   I'm only trying to use 2 (laptop) and ipad.   Connection keeps freezing.  Any suggestions would be appreciated.  Thank you

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Re: Jetpack help, please
John_Getzke
Leader
Leader

Reset the defaults on the Jetpack and try again.  It might be a temporary problem that will clean itself up from there.

You will have to be more clear when you say "connection freezing".  Try to describe with more details what you are seeing or trying to do at the time.

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Re: Jetpack help, please
vzw_customer_support
Customer Support

I use my Jetpack all the time, so we certainly want to get this fixed for you as soon as possible. Those were some good suggestions that were provided. It would be helpful to know what zip code you are in, and also the make and model of the Jetpack.

RosanneM_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Jetpack help, please
mtbb101
Member

Thank you, Roseanne. My zip code is 91767 Make & Model - Jetpack 6620L

I've taken the battery out to try and reset and still keeps freezing up.

What I mean is that I can get connection, watch about 20 seconds of the show and it starts with the circle in the middle going round and round. This can last from 2 - 20 minutes. Once it does hook back up, same cycle again. This is so frustrating! I'm now paying 60 more per month and really could use some help. Thank you in advance

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Re: Jetpack help, please
vzw_customer_support
Customer Support

That description helps narrow down what's going on. Adjusting the Power setting of the Jetpack is needed to help ensure it stays connected. Here is a link with the steps need to get to the Admin page to gain access to the Settings of the device http://vz.to/2uWO8CK

Once there you can follow the steps on this link to change the power saving option to "Never" http://vz.to/2sZMz5I

StevenG_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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