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Jetpack on Sprint
mtbaluch
Member

Does anyone know if a Jetpack can be used on Sprint? I called verizon looking for home internet a few weeks ago and they recommended the jetpack. I was assured that there is  no hotspot data throttling with my plan because I have an 'old plan' (I asked the salesman twice). I purchased a $200+ hotspot that I now find out speeds are throttled after 15gb which does not work for me. Of course I find out about the throttling 3 weeks after I purchase the device (I could have returned it after 2 weeks). I called customer service and they cannot do anything. I asked them to listen to the recorded sales call where I was told that they will not throttle my data and they said that they cannot. Lukily I have unlocked phones because I plan on porting my 4 lines to another carrier but hate to lose $200 for a hotspot that is useless to me.

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Re: Jetpack on Sprint
Weth
Sr. Leader

You do realize T-Mobile has similar limits on hotspot data.  No LTE cellular plan is intended for home internet replacement.  

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Re: Jetpack on Sprint
glitchedpixel
Sr. Member

Verizon only. Salesmen like that are why you wouldn't catch me in a store. All they do is be trained to lie.

Re: Jetpack on Sprint
vzw_customer_support
Customer Support

Hello mtbaluch, we would hate to lose you as a customer, and we'd love to help. We understand if 15 GB is not enough data to have on your Jetpack, we have plans that have more data to suit your needs. Our Get More unlimited plans give your lines 30 GB of hotspot data. You can find all the details in the following link: https://www.verizonwireless.com/plans/. If you need more than 30 GB, you can find plans for data-only devices, such as your Jetpack, that have more data here: https://www.verizonwireless.com/plans/#connected. Does this information help?

 

UbaldoJ_VZW

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