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Jetpack power cycling from latest update?
robin416
Member

Mine started after the latest update. It only appears to do it in the morning although I don't use it much during the rest of the day so it could be happening then too.

Re: Jetpack power cycling from latest update?
RODSCH27
Member

Mine is doing the exact same thing. I'm thinking the same. It all started happening after the latest update. Hoping to find out something here.

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Re: Jetpack power cycling from latest update?
John_Getzke
Leader
Leader

Call it into VZW support and see if they can assist you with the remaining warranty of your Jetpack.  if its a firmware failure then chances are that you will have to swap the device to get the problem resolved.  VZW should be able to do that if you have existing warranty without too much fuss.  Even if you don't there is a chance they might support you if the problem is confirmed to be related to a Firmware update.

If you find out anything with VZW support be sure to write back and share with us.

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Re: Jetpack power cycling from latest update?
robin416
Member

I followed the suggestion to contact CS. The decision was made to swap the unit out since there are other reports concerning this rebooting happening with others.

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Re: Jetpack power cycling from latest update?
RODSCH27
Member

Yep. Took mine back to the store where I bought it. Very helpful in getting this resolved. Verizon exchange it for a newer model. Thank you Verizon.

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Re: Jetpack power cycling from latest update?
John_Getzke
Leader
Leader

Excellent, thank you for the confirmation.

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Re: Jetpack power cycling from latest update?
robin416
Member

Can't thank you enough for suggesting it. I watched the day before the new unit arrived, the old one rebooting over and over again. More than I had seen it do in the past.

So far, this new one is functioning as intended. Although I have not updated it to the 3A update yet. Kinda scared to do it.

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Re: Jetpack power cycling from latest update?
John_Getzke
Leader
Leader

If it has the same problem then send it back to VZW.  Rinse and repeat until they send you one that updates correctly.  While it is certainly not convenient this is the best way to escalate the problem and get it resolved.

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Re: Jetpack power cycling from latest update?
dmande48
Member

had the same problem that started maybe 2 weeks ago after update.  it started out rebooting every  15 minutes or so.  then it went to once a day in morning after i talked to Vzn and they said pull the battery.  i called them back and they sent new unit and it does the same thing.  can we find a way to revert back to old software version?

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Re: Jetpack power cycling from latest update?
RODSCH27
Member

You have to go to the newer model. That's what Verizon done for me.

Keep after them. There's been too many have problems with that peculiar

model.

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