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I removed and replaced my 6 month old battery. I do not have a spare. Do they really last only 6 months?
I want you to have a long-lasting battery, mluemyst222. What is the model of the jetpack? Is there anything physical/liquid damage? Are you using the original charger?
ZangY_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
6 months sounds like a defective battery. If you have any warranty remaining on your Jetpack then call it in right away. If not then you will have to review options to purchase a replacement battery on your own.
There is no damage at all - and I am using the original charger. The model
number is: Verizon Jetpack® 4G LTE Mobile Hotspot MiFi6620L
On Mon, Nov 6, 2017 at 12:39 PM, vzw_customer_support <
John_Getzke,
We want you to have a long-lasting device. Your battery should last you longer than 6 months. Can you clarify that you did have the battery replaced? If so, is the new battery working properly? Does the device show that fully charges the battery?
JenelleR_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
bluemyst222,
My apologies. Please read the post we sent to John_Getzke. These are the additional questions we need to ask you. We would like to find the best replacement option for you.
John_Getzke, please disregard the questions asked. These were intended for bluemyst222. Thank you for the advice. We would need to replace the device if it is still covered under warranty.
JenelleR_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
I did NOT install a new battery. I took the old one out and then put it
back in per Verizon instructions. But no response
On Wed, Nov 8, 2017 at 3:30 PM, vzw_customer_support <
Thanks for clarifying that for us, bluemyst222. Since the device is not turning on, let's restore the settings to factory defaults. Here's how http://vz.to/2zrTcFc. Please let me know if you are able to power on the jetpack after this.
ZangY_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!