Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
Showing results for 
Search instead for 
Did you mean: 
***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***

Can anyone tell me why mine is so slow?  My local library has these and they are wonderful. Unlimited data, run very fast, connected to multiple devices. I bought one in May with Unlimited data.  Surprise, it's not!  We will stream half a movie and our speed is throttled down so low that we can't stream anything, much less open a window.  I have reached out continually since May to Verizon, have been on the phone waiting for help for hours and am getting nowhere.  I paid $200 for the Jetpack and am paying $96 a month for no service.