MiFi 8800L

[RyanC13]

My hotspot recently started rebooting at random.  I have reset, taken battery out, replaced battery,  and tried removing SIM and replaced.  Nothing has helped????

[vzw_customer_support]

I would certainly recommend troubleshooting this issue using our troubleshooting guide online. You can do so using this link: https://www.verizonwireless.com/support/verizon-jetpack-mifi-8800l-troubleshooting/#/main/device/&MI....

EstevanC_VZW

[p_a_sanders]

Mine just started doing this also. Did you get any resolution?

[vzw_customer_support]

p_a_sanders,

We are working with the vendor to investigate the behaviors that have been displayed with the MiFi 8800L randomly power cycling. 

TamaraH_VZW

[pklarkin]

Any updates?  Mine is rebooting more and more frequently.

[vzw_customer_support]

Plarkin, I can understand the urgency of getting this figured out. This is still being reviewed by our Vendor. We do not have an ETA on a software update to repair this concern. - AlbertoR_VZW

[RAPTOR_JOE]

We need this fix quickly.  Vendor says he has provided Verizon a fix but Verizon is not releasing it.

[RAPTOR_JOE]

A month ago you said you were working with the vendor.  Do you have an update or ETA on the fix yet?

[vzw_customer_support]

I would be concerned too if my Internet kept dropping, RAPTOR_JOE. We are still working on this with our vendors, and we do not have an ETR yet.

AnthonyC_VZW

[chinmom]

My 8800L also reboots itself, and has been doing so since we got it last December.  However, the reboots are getting more and more frequent.  Many times we can't go more than a few minutes before the unit reboots.  It happens at least 20 - 30 times a day.  We have heard that Inseego provided Verizon with an update, but Verizon has not yet released it.  Is there a reason that Verizon is holding this update back?  Even if it's not a perfect update, anything would help!