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Mifi 6620l wont charge or turn on

I let a freind use it it worked fine when he brought it back it wouldn't charge or turn on tryed the reset button 

Re: Mifi 6620l wont charge or turn on
Customer Support

Kev48us, we are disheartened to learn that your Jetpack device is no longer responsive. No need to worry as you have come to the right place for help. Are you aware of any physical damage that may have been done to the device? Are you using the original manufacturer's charger that came with the device or from a 3rd party? Please, also remove the battery for 30 seconds and replace it back into its housing and put the cover back on. When you completed this, please attempt to power on the device and provide us with your results. You may refer to the following link here on how to do this: