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Mifi 8800L
N734BV
Member

I recently purchased ExpressVPN and am trying to load the configuration files into the advanced/vpn settings section of the 8800L hotspot.  After a lot of fits and starts, I finally got it loaded to where it says "Files OK!", added my username and password for the VPN and selected Connect.  After several minutes it says "Connection failed.  See Log for more Information."  Here is the log excerpt:

Mon Jan 20 05:29:37 2020 OpenVPN 2.4.3 arm-oe-linux-gnueabi [SSL (OpenSSL)] [LZO] [LZ4] [EPOLL] [MH/PKTINFO] [AEAD] built on May 28 2019
Mon Jan 20 05:29:37 2020 library versions: OpenSSL 1.0.2d 9 Jul 2015, LZO 2.08
Mon Jan 20 05:29:37 2020 WARNING: --ping should normally be used with --ping-restart or --ping-exit
Mon Jan 20 05:29:37 2020 NOTE: the current --script-security setting may allow this configuration to call user-defined scripts
Mon Jan 20 05:29:37 2020 Outgoing Control Channel Authentication: Using 512 bit message hash 'SHA512' for HMAC authentication
Mon Jan 20 05:29:37 2020 Incoming Control Channel Authentication: Using 512 bit message hash 'SHA512' for HMAC authentication
Mon Jan 20 05:29:38 2020 TCP/UDP: Preserving recently used remote address: [AF_INET]45.56.151.140:1195
Mon Jan 20 05:29:38 2020 Socket Buffers: R=[163840->163840] S=[163840->163840]
Mon Jan 20 05:29:38 2020 UDP link local: (not bound)
Mon Jan 20 05:29:38 2020 UDP link remote: [AF_INET]45.56.151.140:1195
Mon Jan 20 05:30:38 2020 TLS Error: TLS key negotiation failed to occur within 60 seconds (check your network connectivity)
Mon Jan 20 05:30:38 2020 TLS Error: TLS handshake failed
Mon Jan 20 05:30:38 2020 SIGUSR1[soft,tls-error] received, process restarting

Mon Jan 20 05:30:38 2020 Restart pause, 5 second(s)

 

Any suggestions?  Thanks...

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Re: Mifi 8800L
vzw_customer_support
Customer Support

I'm sorry you're getting these "Failed" messages when you try using the VPN. What happens when you try using the Hotspot without the VPN? 

 

VanessaS_VZW

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Re: Mifi 8800L
N734BV
Member

Works fine.  And has for the year I've had it so far.

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Re: Mifi 8800L
vzw_customer_support
Customer Support

That's great to hear that it has been working for you. We are very sad to say, but either your VPN service is not compatible with our services or there is an error with their service. 

 

If the issue was with our service, then you would have an issue with using your device within the VPN as well.

 

StevenG_VZW

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Re: Mifi 8800L
awampler71
Member

If you download the file from Expressvpn then you need to alter the top of the file slightly. The first line in your opn file should "client". Then you need to comment out two lines so they look like this:

# route-method exe
# route-delay 2

Once you make these mods and save the file as *.opn, you should be fine and not experience drops

 

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Re: Mifi 8800L
vzw_customer_support
Customer Support

Hey there! Are you needing our assistance with your Verizon device or service? - Carter

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