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Novatel Mifi 4510L No Longer 4G

I had not been able to get 4G on my 4510L for a couple weeks and finally had the large amount of time it would take to chat with someone to get it resolved. I have had this Mifi for a number of years but it had been deactivated up until 3 months ago. I then decided to activate and use again and 4G worked great. After about an hour of chatting and going to 2nd level support I was finally told that the device is no longer supported on the LTE network. I am wondering if others had heard this. It is a Novatel Wireless Mifi 4510L. 

Looks like it might have to go in the garbage can.

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Re: Novatel Mifi 4510L No Longer 4G
Customer Support

Let’s make sure we have all the details regarding this.  A private message has been sent to assist you further.