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Orbic Speed Jetpack
badgerdan
Member

I recently purchased an Orbic Speed Jetpack. It works great but the device and the admin page show my data usage bounces around. For instance, at one point it said I used 500 MB of data and after I stopped streaming a video the total went to less than 100 MB. I am trying to understand how much data I have actually used.

 

has anyone else seen this happening?

Thanks.

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Re: Orbic Speed Jetpack
vzw_customer_support
Customer Support

Thank you for such detailed linformation and we agree that being able to view your data usage is very important. Congrats to you on getting your new Orbic Speed Jetpack We're very much concerned regarding your reference about your data usage "Bouncing around" and we're here to help. Let's first begin by visiting our website that includes information about viewing your Jetpack's data usage at https://www.verizon.com/support/knowledge-base-232795/. Has there been any recent changes with your Jetpack? (e.g., software update, device moved to another location, etc.) Have you tried rebooting it? - RobertC_VZW

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Re: Orbic Speed Jetpack
badgerdan
Member

I am having trouble replying. I turn off the device whenever it is not in use, so it has been rebooted several times. Currently it says my data usage is 4.6 MB. It has been as high as 600 MB. The data usage on the device always matches the total on the Admin page. I hope you can help sort this out. Thank you.

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Re: Orbic Speed Jetpack
vzw_customer_support
Customer Support

We always want you to understand what your usage is each month, badgerdan! Have you reviewed the usage via your My Verizon account to confirm that shows the same usage? Log in here to review your usage: http://spr.ly/6601HCAIl

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