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Phantom Data Usage
cthholdings
Member

I keep getting overage alerts. And I found out my Jetpack overrides my WiFi. I have four computers on WiFi...and if I switch on the Jetpack, it takes over. 

I don't stream on my phone at all. And I'm not paying for the latest overage. FCC report has been filed

 

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Re: Phantom Data Usage
vzw_customer_support
Customer Support

Thank you for reaching out to us. Getting extra charges on my bill would concern me too.When did the data issues start? What devices do you normally use the Jetpack for? ~Roger

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