Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Prepaid Ripoff??!!
mxgirl
Member

I purchased a prepaid 10gb card and on the card and in the book which came with the Ellipsis jetpack wireless hotspot both said that I had 180 days to use the 10gb worth of data, and any data not used after that time frame would expire. I used none of it and now it's supposedly expired...??? 90.00 plus paying for the device and I get nothing?

0 Likes
Re: Prepaid Ripoff??!!
Snn5
Sr. Leader

Had 180 days passed since purchasing the card?

0 Likes
Re: Prepaid Ripoff??!!
7e18n1
Sr. Member

Is this your card? Verizonbb.

It doesn’t say anything like that at all! It says: “Balance expires 30 days for $15 refill, 90 days for $60 refill and 180 days for $90 refill from the date it is added to the account” After you purchased the 10 GB data plan the balance on the account is $0.00 and the quoted sentence above that appears on the back of the card, becomes irrelevant. When you purchase the 10 GB data plan it is good for 30 days or 10 GB whichever occurs first.

0 Likes
Re: Prepaid Ripoff??!!
vzw_customer_support
Customer Support
I want to make sure you can use the allowance provided on the prepaid card, mxgirl. Please reach out to our Prepay team so they can assist. Their number is 888-294-6804.

AndreaS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
0 Likes